FAQs and Instructions

AS OF 8/2025-THIS SECTION IS FOR PREVIOUS CUSTOMERS TRANSFERRED FROM PET SIT CLICK (NO LONGER AVAILABLE).

An account has been created for you. With your new account, you can manage your pets, provide updates to your pet care provider, request services, and much more.

Please use the button below to set up your profile.

https://www.timetopet.com/portal/activate

IOU PET CARE is implementing new pet-sitting software, Time To Pet, to replace Pet Sit Click (shutting down)! With your new Client Portal, you can update pet and personal information, request services, view schedules, invoices, and more.

To activate your account, visit https://www.timetopet.com/portal/activate, enter your email address, and click "Send Activation Email". You’ll receive an email with a link to activate your account.

Once logged in, please review and update your information in the “Pets” and “My Info” sections. If you have questions, visit our Client Portal Help Center or contact us directly.

Please use this new account going forward, as Pet Sit Click will no longer be available after September 1, 2025—they are officially shutting down. I will no longer be able to confirm any future services through Pet Sit Click.

I appreciate your patience during this transition, as I’m learning the new system alongside you. There are instructions available to help guide you, and I’ll do my best to support you throughout the process. I’m confident we’ll all be pros in no time!

You can also download the Time To Pet app for quick access to updates, messages, and service requests:

Apple App Store

Google Play Store

To learn more about the app, visit Client App Help and Client App Video Walkthrough.

Thank you,

Martha Dunne/Owner IOU PET CARE

P.S. I’m currently looking into whether the future services I’ve already confirmed can be transferred. I’ll keep you all updated.

NEW CUSTOMERS-NEVER CREATED A PREVIOUS ACCOUNT

https://www.timetopet.com/portal/ioupetcare

Important Information to Consider Before Booking IOU's Services

• Before booking, you can reach out to discuss details. It's important to note that IOU cannot accommodate dogs that exhibit aggressive behavior towards other dogs or people or those with severe separation anxiety.
• Before your pet's first daycare session or boarding, we require a 15–20-minute meeting when possible. We are available on Tuesdays, Wednesdays, and Thursdays between 4:00 PM - 5:30 PM to meet. You will need to schedule the meeting in your online account and a confirmation email will be sent to you.
• If we determine that our facility and services are suitable for your pet, you can schedule a daycare assessment without you present. Please be aware that there is an additional fee for the first daycare assessment. We require, in most cases, scheduling a daycare day before boarding to allow your pet time to get comfortable with our facility before their stay.  Please select a day you can pick up your pet earlier if necessary. If your pet experiences severe separation anxiety, we advise against leaving them for extended periods. We'll keep you informed throughout the day and provide a full verbal report at pickup.
• If you have any questions or concerns, please do not hesitate to contact us. We're always happy to assist!

Guidelines for Boarding Your Canine Companion

We want to ensure that your furry friend has a comfortable and stress-free stay with us. Here are some important guidelines to follow:

• Pack your dog's food in disposable baggies, portioned for each meal, and with their name clearly labeled on each bag. We recommend bringing wet food to mix with their dry food (we'll add it here). If we provide wet food, there will be additional charges on your invoice. We can also administer any necessary medications or supplements with clear, written instructions. Please pack all these in disposable containers/bags with their name/s on them.
• Treats, bones, rawhides, etc. are a good idea.
• We will return your dog's leash to you upon drop-off, so please remember to bring it with you when you come to pick them up.
• If your dog uses a bed or blanket, feel free to bring it along. Be sure to mark their name on each item with a permanent marker. Keep in mind that some dogs may chew on items, so it's best to bring a bed or blanket that is not too valuable.
• Please text us when you are ten minutes out from dropping off or picking up. This gives us time to move pups around or to get your baby ready to leave. We will meet you at the outside gate on your right side. Do not come to the front door, knock, or open any gates.
•  When dropping off your pup, it's advisable to act nonchalantly and avoid drawing attention to the situation. Too much fuss can cause anxiety as they observe your departure. Acting like it's a typical day is ideal and keeps them at ease. 

Do not bring toys, bowls, crates, or anything more than what is listed here. Less is best.

Unfortunately, it is not possible for owners to visit their pets during their stay with us. Here are some reasons why:

• Firstly, your presence may cause anxiety for your pup, leading to excitement when you arrive and anxiety when you leave without them.
• Secondly, having visitors on the premises is a liability.
• Lastly, it is highly likely that your pet's behavior will change in your presence, which could create chaos among the other dogs staying with us. 

We take pride in maintaining a peaceful environment for all pets in our care.